In an effort to improve waste management in the European Union, the European Union has enacted a Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE Directive). Annex 1A and 1B, Item 9 Monitoring and Control Instruments applies to products manufactured or supplied by ITS.
According to the WEEE Directive, ITS must take back waste electrical or electronic equipment covered under the WEEE Directive, for all products it puts on the market after 13 August 2005. Products entitled to free take-back are:
Purchased after 13 August 2005, or
Labeled with the WEEE label on the product or packaging, or
Unlabeled, historical waste if customers are replacing product with new product of a like kind.
The returns process:
Customer contacts ITS for RMA.
Upon completion of RMA, Customer sends product using the address provided by ITS.
All returned goods must be marked according to ITS RMA rules.
Customer is responsible for all freight and applicable customs duties — COD shipments will not be accepted.